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Customer retention
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#	Item
131	NICF-Enhanced Customer Acquisition and Retention: An Information-Centric Approach www.stmi.nus.edu.sg COURSE OVERVIEW Add to Reading List Source URL: www.stmi.nus.edu.sg Language: English - Date: 2015-03-24 22:32:14 Customer experience management Customer relationship management Electronic commerce Data mining Maximizer Software Oracle CRM Marketing Information technology management Business
132	Probability Models for Customer-Base Analysis Peter S. Fader University of Pennsylvania Bruce G. S. Hardie Add to Reading List Source URL: www.brucehardie.com Language: English - Date: 2014-06-22 12:18:32 Customer lifetime value RFM Retention rate Forecasting Business Marketing Consumer behaviour
133	Go for gold quiz – level 1 solutions Question 1 Question 7 Add to Reading List Source URL: auspost.com.au Language: English - Date: 2013-07-16 01:03:44 Business Retention rate Marketing Consumer behaviour Customer lifetime value
134	Probability Models for Customer-Base Analysis Peter S. Fader University of Pennsylvania www.petefader.com Add to Reading List Source URL: www.brucehardie.com Language: English - Date: 2006-03-06 07:44:15 Business Retention rate Marketing Consumer behaviour Customer lifetime value
135	Portrait Dialogue TM Get customer-centric. Get into the dialogue. Add to Reading List Source URL: www.pitneybowes.com Language: English - Date: 2015-05-03 01:14:54 Customer experience management Electronic commerce Business intelligence Customer experience Customer relationship management Customer lifetime value Customer engagement Customer retention Pitney Bowes Marketing Business Consumer behaviour
136	Organisational Effectiveness & Employee Engagement Discovering How to Make Them Happen Australia and New Zealand Add to Reading List Source URL: www.rightmanagement.co.nz Language: English - Date: 2015-05-26 02:43:04 Organizational behavior Business Employment Employee engagement Employee retention Organizational culture Strategic management ORC International Customer engagement Human resource management Management Social psychology
137	Portrait Dialogue TM Get customer-centric. Get into the dialogue. Add to Reading List Source URL: www.pitneybowes.com Language: English - Date: 2015-05-10 12:01:31 Customer experience management Electronic commerce Business intelligence Customer experience Customer relationship management Customer lifetime value Pitney Bowes Customer retention Customer engagement Marketing Business Consumer behaviour
138	BPR (BUSINESS PROCESS RE-ENGINEERING) Add to Reading List Source URL: www.appraisal-smart.com Language: English - Date: 2007-08-23 21:18:48 Strategic management Supply chain management Loyalty business model Pricing Core competency Market segmentation Value proposition Customer retention Value chain Business Marketing Management
139	Zyman Institute of Brand Science ZIBS Technical Report LINKING CUSTOMER METRICS TO SHAREHOLDER Add to Reading List Source URL: www.zibs.com Language: English - Date: 2006-10-31 00:44:59 Economics Finance Financial economics Customer lifetime value Customer retention Customer equity Shareholder value Valuation Retention rate Business Consumer behaviour Marketing
140	11923_CSSP_CS_LitRev_FNL.indd Add to Reading List Source URL: www.cssp.org Language: English - Date: 2010-10-29 18:13:15 Consumer behaviour Customer satisfaction Service quality Customer service Customer experience Customer Loyalty business model Voice of the customer Customer retention Marketing Business Customer experience management

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